Refund policy

RETURN & REFUND POLICY

At PHI Maison, we carefully curate and inspect every piece before it reaches you. We operate a strict no-return policy on all orders.

No Returns for Change of Mind
We do not accept returns, exchanges, or cancellations for change of mind, incorrect sizing, color preference, or any reason other than product defect or damage. Please review product descriptions, dimensions, and photos carefully before placing your order.

Defective, Damaged, or Wrong Items — Full Refund Guarantee

If your item arrives defective, damaged, or incorrect, we will process a full refund. No partial refunds. No store credit-only options.

To be eligible for a refund:
- You must contact us within 48 hours of delivery
- Provide clear photos and/or video showing the defect, damage, or wrong item
- Include your order number and proof of purchase

How to request a refund:
Email us immediately at sales@phi-maison.com with the subject line: "Order #[Your Order Number] — Defective/Damaged Item".

Once we review and approve your claim (within 2–3 business days), we will issue a full refund to your original payment method:
- OMT / Whish Money / Cash on Delivery customers: refund via OMT/Whish or cash pickup arrangement
- Payoneer / Card customers: refund to original payment account

Refunds are processed within 5–10 business days after approval.

Important Notes

- Items reported after the 48-hour window will not be eligible for refund
- In approved defect cases, we may ask you to dispose of or donate the item locally rather than ship it back
- We do not accept returns on sale items, gift cards, or personalized/emotional gift items
- Please inspect your package upon delivery in the presence of the courier when possible

Contact

For any questions about this policy, contact us at sales@phi-maison.com or whatsapp +96179454856