Shipping policy
I JUST PLACED AN ORDER, WHEN WILL IT SHIP?
Please allow 3–7 business days of processing and production time for your order to ship out.
HOW LONG IS THE SHIPPING TIME?
Average time: 10–14 business days.
There are circumstances out of our control (natural disasters, holidays, weather, etc.) that may cause shipping postponements. While most packages arrive on time, there may be delays that our carriers experience. For this reason, we do not guarantee exact delivery times, delivery issues are the responsibility of the shipping company.
CAN I CANCEL MY ORDER?
You are able to cancel your order with no penalty! You must cancel your order within 24 hours of creating it for the cancellation to be applied. If the item has already shipped, cancellation is no longer possible. All you need to do is send us an email with the oder number and description with the subject line "CANCEL."
I HAVE ENTERED AN INCORRECT ADDRESS!
If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email with the correct information and notify us immediately. If caught in time, we can correct this within 24 hours.
MY ITEM ARRIVED DAMAGED
We ship every item with extra padding. Despite this, around 1 in 1,000 products arrives damaged due to mail service mishandling.
If this happens to you, please contact us with:
- Your order number
- A picture of the damaged product
Once received, we'll be happy to send out a replacement free of charge.
I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?
If we haven't managed to answer your question, feel free to contact us at sales@phi-maison.com or +961 79 454 856, and we'll do our best to reply within 24 hours :)